When we first got together, it was blissful. We had 15 good years. Then things changed. When I tried to communicate, I would be reduced to tears.
They say insanity is repeating the same thing, expecting different results. I'm done.
It's over. I will no longer allow you to treat me this way.
Bank of America, I have negotiated your voice response system for the last time. What would take a human being less than 2 minutes to deal with, requires major chunks of time listening to inane menus, selecting the closest inadequate response, and not resolving the issue.
Most recently I spent nearly an hour trying to tell your voice response system that buying propane for my RV is NOT unusual card activity. Eventually, I had to go online, text-chat with a live person who couldn't actually DO anything but who did give me a number where I could reach a live person. Total time: 2 hours.
Does it make sense that I can go online and type to a human but can't call one on the phone???
If you were my boyfriend, this would be an abusive relationship. I don't stay in abusive relationships, so I'm out of here.
So is my money. It's going to another bank which employs actual human customer service people.
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